Privacy Policy

Introduction

Welcome to Juno (“Juno,” “we,” “our,” or “us”). We provide a personal home management platform that connects homeowners with local service providers for home maintenance, repairs, and related services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Service”). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

Information We Collect

We collect information you provide directly to us, information we collect automatically when you use the Service, and information from third-party sources.

• Account Information: Name, email address, phone number, and password when you create an account.
• Property Information: Your home address, property details, and service history that you provide to facilitate home management.
• Payment Information: Billing details processed securely through our payment partners. We do not store full payment card numbers.
• Communications: Messages, requests, and communications you submit through the Service.
• Usage Data: Device identifiers, IP addresses, browser type, pages visited, and interactions with the Service collected automatically.
• Location Data: General location derived from your address or, with permission, more precise location from your device.

How We Use Your Information

We use the information we collect to provide, maintain, and improve the Service, including to:

• Create and manage your account and facilitate home service requests
• Match you with appropriate local service providers based on your location and needs
• Process payments and send related receipts and confirmations
• Communicate with you about your account, service updates, and requests
• Send you relevant offers, promotions, and information about new features (you may opt out at any time)
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues, fraud, and security concerns
• Comply with applicable laws and legal obligations

Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share necessary information with local contractors and service professionals to fulfill your service requests. This may include your name, address, and relevant property details.
• Business Partners: We use third-party partners for payment processing, analytics, customer support, and communications. These partners are contractually required to protect your information.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for other purposes with your explicit consent.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and associated data at any time by contacting us at [email protected]. Note that we may retain certain information as required by law or for legitimate business purposes.

Security

We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use the Service at your own risk.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.
• California Residents: Under the CCPA, California residents have additional rights including the right to know, the right to delete, and the right to opt out of sale of personal information. We do not sell personal information.

Children’s Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and this Privacy Policy does not apply to their practices. We encourage you to review the privacy policies of any third-party services you access.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the “Last updated” date above. We encourage you to review this policy periodically. Your continued use of the Service after changes constitutes your acceptance of the updated policy.